Shipping Policy

SHIPPING AND DELIVERY

  1. FULFILLMENT AND PRODUCTION ONLYWIL LAB operates on a premium print-on-demand and fulfillment model. Because each piece is crafted individually for you upon order to ensure maximum quality, please allow 2 to 5 business days for production and quality checking before your order is dispatched.
  2. SHIPPING ESTIMATES Once your order leaves our international fulfillment network, these are the estimated delivery windows calculated for our shipping zones:

United Kingdom and Western Europe (including Netherlands and Denmark): 9 to 16 business days.

United States and Canada: 9 to 16 business days.

Australia and New Zealand: 9 to 21 business days.

Mexico and Brazil: 9 to 21 business days.

China: 6 to 11 business days.

Rest of the World: 14 to 36 business days.

Note: Delivery times are estimates and start counting from the day the package is shipped, not the day the purchase is made. Delays may occur due to local carrier issues or customs clearance.

  1. TRACKING YOUR ORDER You can monitor every step of your order's journey directly through our platform. As soon as your package is dispatched, a Tracking Number and a direct tracking link will be automatically generated and sent by our system to your registered customer email. If you face any issues or have questions regarding your delivery, you can reach our support team at onlywillab@outlook.com.
  2. INTERNATIONAL CUSTOMS AND DUTIES Within the European Union and UK: Orders shipped to destinations within these zones from our local fulfillment centers generally do not incur additional customs duties. International Shipping: For orders shipped outside our primary European fulfillment zones, any local import duties, taxes, or customs clearance fees are the sole responsibility of the customer upon arrival.
  3. FAILED DELIVERY AND INCORRECT ADDRESS Please review your shipping address meticulously at checkout. Onlywil is not liable for packages misdelivered or returned due to incorrect, incomplete, or outdated address details provided by the buyer. In the event of a returned package, a reshipping fee will apply to route the package back to you.