Refund Policy

REFUND, RETURNS AND EXCHANGES POLICY

  1. 14-DAY RIGHT OF WITHDRAWAL (EUROPEAN UNION) In accordance with European Union consumer protection laws, customers within the EU have the right to withdraw from their purchase within 14 days of receiving their items. However, because ONLYWIL LAB operates on a premium print-on-demand model where each piece is custom-made individually for you upon order, this right is subject to specific conditions. To be eligible for a return, your item must be unworn, unwashed, in the same condition that you received it, and in its original packaging with all tags attached.
  2. DAMAGES AND PRODUCT ISSUES We take quality control seriously at our lab. If your item arrives damaged, defective, or if you receive the wrong product or a misprinted design, please inspect your order upon reception and contact us immediately. To process a free replacement or a full refund for defective items, you must send us an email at onlywillab@outlook.com within 14 days of delivery, including clear photos of the product issue and your order number.
  3. EXCHANGES AND SIZING Because every garment is uniquely printed and crafted upon your request, we do not maintain a warehouse stock for traditional size exchanges. We strongly advise you to check our sizing charts meticulously before finalizing your purchase. If you ordered the wrong size, please contact our support team. Since a new piece will have to be produced from scratch, a dynamic production and shipping fee may apply to process a size replacement.
  4. REFUNDS PROCESSING Once we receive and inspect your return request and eligibility, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
  5. RETURN SHIPPING FEES AND ADDRESSES Customers are responsible for paying their own shipping costs for returning items due to withdrawal or size changes. Shipping costs are non-refundable. All authorized returns must be shipped to our headquarters for verification before any refund is processed. We highly recommend using a trackable shipping service, as ONLYWIL LAB cannot guarantee that we will receive your returned package.